Chromebook Program

• Keep food and drink away from your device to avoid accidental damage.
• Handle your device with clean hands. Use appropriate cleaning supplies.
• Always keep your Chromebook in its protective case.
• Store it in a safe location every night.
• Know where your Chromebook is! Keep it in your bag or in a safe place when not in use.
• Be gentle when plugging in power or headsets to avoid damaging the plugs.
• Don’t place any stickers, tape, or draw on your Chromebook or case.
• When handling your Chromebook, use two hands to avoid dropping the device.
• Never let anyone borrow your device. It’s your responsibility to keep it safe.

• Communicate responsibly with your device! Cyberbullying is strictly prohibited and may lead to criminal charges.  All student emails sent over district systems are archived per state law.
• Never reveal or post identifying personal information to unknown people on the internet.
• Do not attempt to bypass the district filter or browse materials unacceptable in an academic setting. If you accidentally find an inappropriate website, report it immediately to your teacher or parent.
• Follow copyright laws and fair use guidelines. Only download music, videos, or other content related to your school work.
• Make your Chromebook available for inspections by any administrator or teacher upon request.

• Have a discussion with your student concerning the expectations around the use of their device.
• All devices have an internet filter that blocks non-educational websites. No filter can catch every website, so talk with your student around safe and responsible web browsing.
• Have your student charge their device at night in a common area instead of their bedroom.
• Your student’s Chromebook is tied to their login when being used. If others in the household use the device, any web use history will be tied back to your student.
• For more tips on good digital citizenship, visit https://www.commonsensemedia.org/articles

Power on by opening the Chromebook or by quick tapping the power button (top-right of the keyboard).

To turn the Chromebook off, do one of the following:

• Hold down the power button until the screen goes dark
• Click on the clock menu (see Settings Menu above)
  • Clock on the power/shutdown button

Note: Closing the lid places the computer into a sleep mode that will drain battery power over time. Turning off your Chromebook when not in use will preserve power. Charge often!

When you open your Chromebook, and it powers on, you may see a prompt to log in to Clever Badge. If so, you’ll want to dismiss that and log in manually: 

• Click on “Sign in with a different account” 

Sign in with your entire NTPS Student email address and enter your student ID for the password. Student IDs are typically the first five letters of the last name and the first three of their first name.

For example, Katniss Everdeen, student number 0013579, will log on to the Chromebook as follows: 

• everdkat (for the username) 
• 0013579 (for the password) 

If your student is sure what their username or password is, please contact their teacher. 

To access Chromebook settings, click the clock on the lower-right area of the screen and select the gear icon.

• After the Chromebook is powered on you should see a “NO NETWORK AVAILABLE” window
• Click on the time button in the lower right corner of the screen.

• A small pop up menu will appear
  • Click the “Not connected, No Networks” drop down menu 
  • Select your home network from the list 
  • Enter your home Wi-Fi password 
  • Check by making sure the “pie shape” wireless icon is a solid white color 

Capture entire screen: CTRL+Print Screen Key

The Print Screen key is typically the sixth key from the left along the top of the keyboard and has a symbol of a square next to two lines. A window will later appear with options to view the screenshot and copy to Google Drive.

Capture partial screen: CTRL+SHIFT+Print Screen Key

You'll be able to drag your cursor to form a box around an area of your display that you want to capture. A window will later appear with options to view the screenshot and copy to Google Drive.

ChromeOS updates should apply automatically during normal use. If you want to ensure your student device is fully updated, please see the instructions below for how to manually trigger an update.

1. Turn on your Chromebook.
2. Connect your Chromebook to Wi-Fi if you haven’t already.
3. At the bottom right, select the time.
4. Select the Settings gear icon
5. At the bottom of the left panel, select About Chrome OS.
6. Under Google Chrome OS, you'll find which version of the Chrome operating system your Chromebook uses.
7. Select Check for updates.
8. If your Chromebook finds a software update, it will start to download automatically.

Note: If your Chromebook uses your phone's internet connection or its own mobile data, you'll get an alert about how much mobile data it needs to update. You can then stop or continue with the update.

1. Make sure the Chromebook is off
2. Press and hold Refresh and tap Power 

3. When your Chromebook starts up, release the Refresh key.

1. Sign in to your Chromebook
2. At the bottom right, select the time
3. Select Settings
4. Scroll down and select Advanced
5. In the "Date and time" section. If it does not list Pacific Standard Time, select side arrow and choose correct time zone.

Students experiencing issues with submitting assignments, viewing images and videos and other issues may have filled the local memory on their Chromebook.  Please try these strategies listed below to clear synced tabs, delete files stored on your Chromebook, and clear your browsing data.  If these steps don't resolve your issue, please be sure to let your teacher know. 

These links can also be found in the HELP AND TROUBLESHOOTING section of your Clever Dashboard. 

• Clear Synced Tabs:  Go to this page, scroll to the bottom and click the CLEAR DATA button.
• Empty Downloads Folder
• Clear Browsing Data
• Powerwash Chromebook
• Update Chromebook

1. Click on the clock (screen, lower-right)
2. In the small pop-up menu, click the Accessibility drown-down menu
3. Click the turn the following options on/off:
   1. Spoken feedback
   2. Select-to-Speak
   3. Dictation
   4. Magnifier(s)
   5. On-Screen Keyboard

• To make the page bigger: Press Ctrl and Plus (+).
• To make the page smaller: Press Ctrl and Minus (-).
• Reset zoom: Press Ctrl + 0.

• Click on the clock (lower-right)
• In the small pop-up menu, click the Accessibility drop-down
• Click or tap the status area in the bottom right corner > Settings > Advanced (at the bottom) > Manage Accessibility Features
• Under the Display section, click the toggle switch next to Use high contrast mode or press the Tab key repeatedly until the toggle switch is highlighted and then press space bar to toggle this setting off.

CTRL+SHIFT+Refresh key

When plugged into power, what is the indicator light next to the charging port?

• Orange = Charging
• White = Fully Charged
• No Light = Charging Issue

If the Chromebook has no light, try a different power outlet to see if that resolves the issue. Also check to make sure the two pieces of the charging cord are fully connected. If it stays Orange/Red after charging for over 24 hours, open a repair request.

If you’re not hearing sound through your headphones, confirm that the headphones are fully inserted into the audio port.

If you’re still not hearing sound, from the headphones, click anywhere on the menu in the bottom right of your Chromebook to open the setting windows. There are two different places to check settings.  If you don't see a headphones icon next to the volume setting, headphones are not detected. Check the connection in the audio port.

Click the clock icon and select the gear icon to open settings. If you see anything other that "US" under the keyboard icon, this could be an issue with the keyboard language type.

Step 1: Sign out of your Chromebook (do not power down)

Step 2: Press and hold CTRL+ALT+SHIFT+r

Step 3: at the Reset this Chromebook screen, click the Powerwash button.

Step 4: At the Confirm Powerwash pop-up, click the Continue button. A Powerwash in Progress message will appear.

Step 5: At the Welcome to your Chromebook screen, click the Get Started button. If prompted, select NO. Continue without ChromeVox.

Step 6: At the Connect to network window, select to your home network. See the Chromebook Basics tab on this page for more information about connecting to outside Wi-Fi.

Step 7: Uncheck the OPTIONAL choice, then select Accept and Continue buttons.

First Powerwash Only:

• The first time your Chromebook is power washed, it can take a while (around 15 minutes, depending on your internet connection).  Future power washes only take about 2 minutes to complete.
• A window will appear with “Downloading the latest update” and a time estimate. The estimate may be wildly inaccurate at first but will adjust as the update progresses.
• Your device will reboot.

Your device should be fully reloaded now and ready for use. If your Chromebook is still not working properly, please submit a support request at the bottom of this guide.

If you have a district-issued hotspot, please review the troubleshooting website below. Our district uses both SmartSpot 800’s and 900’s. Please refer to their device guide to identify what your hotspot looks like.

https://www.kajeet.com/support

If you’ve reviewed our troubleshooting steps and are still experiencing issues with your device, please exchange your Chromebook at your school's library.